Most AV products come with a limited return to base (RTB) manufacturer
warranty, often 1 year. If something goes wrong with your product it can take 15-21
days to send it to a repair center and return it to you, leaving your system
offline. Repairs can take place all over the world from the USA, China, Holland,
Germany and South America and most of the delay is from transporting your
product to these repair centers.
Save downtime by including a Mi Support contract when you purchase
your products and with the support of our helpdesk we will send, next business
day, a replacement product to get things back to normal quicker or if more appropriate send an engineer to site to fix the problem sooner.
1. 1. Save time and
get your site up and running faster if something fails
2. Less
engineering visits to site as a replacement can be sent directly to a users
site.
3. No need to
re-engineer/patch or loan products for any system to keep it operational
4. Full
technical support from a CTS accredited engineer to get up and running faster
with the Mi Support Helpdesk
What does
the Mi Support training academy give me with a Mi Support contract?
If your product or system is covered by a Mi Support contract,
beyond the enhanced warranty you can access the extensive Midwich training
academy programme without the usual cost. Both users and integrators can get to
know all of the features and benefits of a products to maximise use,
manageability and investment.
1. 1. Unlimited access to our training courses for free
2. 2. Our courses
are certified by our vendors and offer CTS accreditation points
3 3. Get to know
how to make the most of your investment and the capability of your product
Can you
assist me onsite?
Definitely. For an additional fee we offer onsite assistance to help you get the most from your product. Our engineers can support you to configure, setup or train you on your product anywhere in the UK.
If you would like to find out more please contact us on 08715 277044 or email misupport@midwich.com