Domotz - Account Settings

How Do I Change The Name of My Device?

Simply tap on a device in the Domotz App, tap in the Name box and you’ll get an option to change the name of the device. Tap on the green check mark to save the new name.
How Do I Change The Device Type of My Device?

Simply tap on a device in the Domotz App, tap in the Type box and you’ll get a list of device types to choose from. Tap on the type you want and it’ll automatically be saved.
What is The Difference Between a Missed Heartbeat and a Device Down?

The way the monitoring of devices work is that we send six (6) pings every 30 seconds to each device on the network. If one or more of those pings are returned, then we count this as a Heartbeat. A device can “miss” three Heartbeats without being marked as Down. If a device doesn’t return any of the pings within a two (2) minute period, then the device is marked as Down. If the device starts to respond to pings again, it gets a new Heartbeat and is marked as Up again.
How Do I Set Up Device Alerts?
Through the Alerts menu on the main view of the app you can set either ‘push’ or email notifications of Network Alerts for:
- Agent connection Lost/Recovered
- New Devices Discovered
- Missed Heartbeats Detected
- Device Goes Down
- Device Comes Up
How Do I Configure My Firewall?
The Domotz agent requires the following port connections to communicate properly. Please ensure that your firewall settings are updated to meet these requirements:

North America
- api-us-east-1-cell-1.domotz.com (port 443)
- portal.domotz.com (port 443)
- messaging-us-east-1-cell-1.domotz.com (port 5671)
- echo.domotz.com (ICMP)
- sshg.domotz.co, us-east-1-sshg.domotz.co, us-west-2-sshg.domotz.co (range: 32700 – 32849) – these are required for the Remote Connection functionality.
- M-Lab based speed tests (ports 3001-3010 and 32768-65535 TCP)
The Rest of the World:
- api-eu-west-1-cell-1.domotz.com (port 443)
- portal.domotz.com (port 443)
- messaging-eu-west-1-cell-1.domotz.com (port 5671)
- echo.domotz.com (ICMP)
- sshg.domotz.co, us-east-1-sshg.domotz.co, us-west-2-sshg.domotz.co (range: 32700 – 32849) – these are required for the Remote Connection functionality.
- M-Lab based speed tests (ports 3001-3010 and 32768-65535 TCP)
How Do I Configure My Agent to Work in Windows/iOS?

We recently released a Windows software installation package that includes the Domotz agent. This package will install Oracle VirtualBox (a free VM software) and the proper Domotz VM package. Virtualization will need to be enabled on Windows so that VirtualBox will run properly.

Currently, we do not have a Mac OSX package that will run the Domotz agent. However, you may install a VM on Mac OSX that mounts a standard Debian Linux OS and then install the Domotz agent. If you want details on how to set this up, contact support@domotz.com for additional information.

We do have mobile applications available for iOS and Android in their respective app stores. Please click here to download the Windows software installation package from Domotz.
How Do I Configure My SNMP Switch?
Before activating the Domotz Pro Agent the following should be set on all SNMP compatible devices:
- Enable SNMP
- Set the SNMP communities as follows:
  - read = public
  - r/w = private
  - community = public
How Do I Move my Domotz Agent to New Hardware Without Losing My Configuration?
In order to migrate a Domotz Agent to new hardware or to a new Domotz Box, you will need to involve our Support team to make the switch. When you contact Support and open a case you will need to provide information about the agent you’re moving from and the agent you’re moving to.
You can provide the name or mac address of the Domotz agent you want to move by logging into your account. You will also need to provide the mac address of the new Domotz agent installed on the new hardware. Our Support team will use this information to swap the agents for you.

Here are the steps to follow:
1. Stop the Domotz Agent running on your original hardware.
2. Contact Domotz support and provide us with the name of the Agent you stopped and want to move as well as the MAC address of the new hardware
  
  NOTE: The MAC address for the Domotz agent embedded in the Luxul Router is not the same MAC as the Router itself. In order to get the MAC address of the Domotz agent to follow these steps:
  1. Login in the Luxul router Web Administration page
  2. Go to “Third Party Software” and select “Domotz”
  3. Enable the embedded Agent service, do NOT activate the Agent yet. Retrieve the MAC address of the Domotz Agent
3. Wait until the Domotz Support team has confirmed that they have modified our system and transferred the agent configuration.
4. Start the new Domotz agent on the new hardware or just plug-in the new Domotz Box. Wait for 5 to 6 minutes.
5. Connect to the following URL from your web-browser: https://[ipaddress]:3000. The [ipaddress] is the address of the new hardware. Note: The [ipaddress] is the address of the new hardware. You can get this IP Address using the Fing Network Scanner or any other network scanning tool.
6. Once you connect to the Agent, login to your Domotz account with your credentials and you will see the button “Resume Agent” which will complete the copy process of your previous configuration.
NOTE: A ‘lifetime license’ (discontinued in January 2019) is in reference to the life of the product and is a non-transferable hardware license. Therefore, Agents on a Lite Lifetime license cannot be moved to new Hardware.
I Can’t Connect via RDP to My Windows Machine.
We have seen that many times you need to change the registry to enable external RDP connections. Go to regedit and change the following keys:
- [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp]
- “SecurityLayer”=dword:00000001
- [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp]
- “UserAuthentication”=dword:00000000
At times some additional configuration will be necessary so if this doesn’t work please contact support@domotz.com and we will provide you with more details.